We have Hot Spots!

Hi Team!

We received 20 hotspots from IT. I will place 10 hotspots in the cabinet out at the desk where the laptops are housed. The other 10 will be in my office for now.

We can start checking them out to customers, but please do read the Hotspot Checkout Guidelines

Also here is the Hotspot Agreement Form . Please make sure the customer fill out this online form either at our service desk or the catalog computer.

Below are the Hotspot Procedures for your quick reference:

Hotspot Procedures

• Check customer’s MY Link (or PowerCard) account first
  • Card must be at least 30 days old, in good standing – no fines or fees and account must not be in collection
•  Check photo ID
•  Make a note of device check out in user record
• In Workflows, update account
  • Modify – user category 2 - laptop-yes (you need to do this only once)
• Review Mobile Hotspot Checkout Agreement
  • Make sure to go over each item and make sure customer says “yes” to each item
•  Show customer the Hotspot case, device and charger
•  Point to the Wifi name and password
•  Give a copy of the Quick Hotspot Guide

Service availability is based on Sprint’s network coverage
Hotspot will work anywhere in the US where Sprint’s network is available
Hotspot will not work overseas

• Checkout Hotspot
•  Print receipt
  •  Point to the due date
•  Remind customer about $80 fee if not returned, lost, missing or damaged
•  Remind customer that the service will be turned off if Hotspot is overdue
• Remind customer to be gentle with the device! Make a note of all the labels.
• Show customer the hotspot device, charger cable, adaptor, SIM card and case to remind that all of these items must be returned in the same condition.
• Remind customer about taking the Mobile Hotspot Survey 

Mobile Hotspot Check-in | Staff Checklist

• Check the Hotspot
  • Make sure device was returned in the box with charger
  •  Make sure device is being returned at the location where it was checked out from
  • Turn the device on by holding down on the Power button
  •  If everything looks OK, check in the device. If it doesn’t, call Tech Support
•  Remind customer about taking the Mobile Hotspot Survey 
•  If case/charger or any of the labels are missing, send it to Digital Strategies

Reminders

• There’s no overdue fine or other fees besides the $80 fee during the pilot phase
• Call the HelpDesk if you need to reactivate an overdue hotspot
• Technical questions: 281-387-7998 (Mon-Fri, 9AM-5PM).