Team Meeting Notes 1/11/18

Lead: Nhu
Present: Hope, Lydia, Hector, Linda
Not Present: Diane, Vicki, Holly

Notes

Thank You

Great job to Hector and Diane on handling a difficult customer on Saturday with the meeting room. It was a great example of good customer service, patience, and compromise.

Thank you to Linda for getting the Grubby List together and distributing the list and answering questions about it. ----Please place your completed list on my desk.

Thank you to Hope for holding down the desk by herself on several occasions this week when staffing was short.

Reminders

-When discharging items, please pay attention to the screen. Pop ups will affect books being discharged correctly.

-Last couple of days we had a few customers that came in stating that they returned their items, but it was still on their account. One of our volunteers accidently pulled books from the book drop and shelved them. Please make sure that our volunteers do not pull from our book drops.

-Kronos: Please look over your timecard for any red boxes. Please email about the red boxes so that I can fix them in time for approval this weekend.

-Photos: Please work on getting your photo submitted for the directory. You can use photos you already have. We can scan it if it’s a physical copy or transfer it if it’s a digital copy. You can also use the photo that the team took for the Most Wanted poster and have your image cropped out. Let me know if you need any assistance.

Round Table Discussion

Hope: The Adult 700 is tight. We need to do some weeding. Shifting will not solve the problem.

After we finish the current Grubby List assignment, we will work on the Adult 700. After that will be the Adult Biography.

Lydia: Children’s area needs weeding of books.

We can weed as we shelve based on condition. Once condition weeding is done, we can weed by CREW.  

Important Note: Items pulled base on CREW will need to be set aside and consulted with collection development team before discarding.

Hector: Please continue to tally reference and directional questions.  Consular ID numbers do change if the customer loses their consular ID and gets a new one. Go ahead and have the customer fill out a new form if they are replacing their library card.