Good morning HPL staff.
I started my tenure here at HPL back in July with a
roadshow, visiting many of the libraries and meeting most of the frontline
staff during my first seven weeks on the job. During each roadshow visit, I
asked all of you three questions, and I have used the feedback from each of
those conversations to guide me during the last 10 and a half months. As a
result of the roadshow, and in response to the feedback you all have given me
throughout the last year, we have made a significant numbers of changes in
HPL’s Customer Experience Division. As a result of your active participation in
the continual improvement process, and your willingness to get involved and
just say yes, we are moving the needle and creating systemic organizational
change.
There is still work to do, so please take a few minutes and
share your thoughts about what we have accomplished so far, as well as where
you hope to see us go in the near future:
This 5-question survey should only take a few minutes, and responses are requested by the end of business on Monday,
June 1st.
Thanks, and as always – if you have any questions, please
let me know.
Michele
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